We have had an influx in customer responses over the past few weeks, and although we are trying our best to keep up, it is taking us a bit longer than usual to respond. I can assure you that you have not been overlooked. "First and foremost, I sincerely apologize for the delayed response. I have another open ticket since March 27, and so far only received no resolution but 3 emails that they are really busy and working on the problem. I went on their web page through their support and tried to select their options most relevant topic, then I wrote short detail of my issue.įirst time I did that no answer for weeks, second time (maybe I selected different option at that time) they responded that they have received my support inquire and eventually in a week or so they finally responded. (unless I missed something) I understand they are answering overwhelming amounts of questions right now, but some could probably be avoided if the users have access to the correct information. I can't imagine I am the only one that this has happened to and do not understand why is not providing on their help/support page any correct info in regards to this. Not sure why was it removed, but I really need to fix this so I can access my account. On the Login Page is nowhere to be found: 【 Security verification unavailable?】 On the Security verification page, click on 【 Security verification unavailable?】to go to the next step. "Navigate to the Binance login page and log in with your Binance account email address and password. I have spend hours looking everywhere on both Binance and and on the internet for answers and the only link that supposed to explains how to do it, lists steps that are not available. I had factory reset my phone and Google 2FA is not working anymore. I already contacted Binance, Filed a ticket and no answer for days, not even confirmation or acknowledging they have received my request. Can Anyone please tell me how to reset my login Google Authenticator, or direct me to the correct web page for help?
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